Frequently Asked Questions
Everything you need to know about Ahmad Tea USA quality, shipping, and service.
What makes Ahmad Tea different from other brands?
Ahmad Tea is a family-owned business based in the UK, drawing on four generations of tea blending and tasting experience. We source only the finest leaves from premier gardens in Sri Lanka, India, and Kenya, ensuring every cup meets our high standards for aroma, color, and taste.
Are your tea bags plastic-free and biodegradable?
Yes, we are committed to sustainability. Our standard teabags are made from natural fibers and are plastic-free, making them compostable. We are continuously working to improve all our packaging to minimize environmental impact.
How long will it take to receive my order within the USA?
Orders are typically processed within 1-2 business days. Standard shipping via USPS or UPS usually takes 3 to 7 business days depending on your location. You will receive a tracking number via email as soon as your order ships.
Do you offer free shipping?
We offer free standard shipping on all domestic U.S. orders over $50. For orders under this amount, a flat-rate shipping fee is calculated at checkout based on your delivery zone.
What is your return policy for food products?
Due to the nature of food products, we cannot accept returns on opened tea. However, if your order is damaged during transit or if you received the incorrect item, please contact our customer service team within 14 days for a replacement or refund.
Does Ahmad Tea offer decaffeinated options?
Absolutely. We offer a wide range of decaffeinated black and green teas that use a natural CO2 decaffeination process, which removes caffeine while preserving the integrity and flavor of the tea leaves.